Frequently Asked Questions

Q?Does the quote include VAT?
A.

All prices are plus VAT at the current rate unless otherwise stated.

Q?Do you accept credit and debit cards?
A.

Yes we accept all major Credit or Debit Cards. With the exception of American Express.

Q?What type of artwork do you accept?
A.

For print-only work we accept the following formats: JPEG, TIFF, GIFF or PDF, with a minimum resolution of 300dpi. For any work containing cut-vinyl elements artwork will need to be sent in vector format such as: Ai, EPS or PDF, with all text converted to outlines. Artwork created in Microsoft Office programmes such as Word or PowerPoint are not accepted. Artwork which needs some additional design work may be chargeable.

Q?Do we need to supply our own artwork/designs for signs/vehicle graphics?
A.

We will require existing artwork from you if your business has already got its own branding and this is required on your signs/ graphics. We can also design your company logo and design artwork from scratch, through consultation with you. We will often charge a small design fee for this service but this will always be confirmed with you prior to commencing the work.

Q?Are proofs supplied of the sign/vehicle design before work commences?
A.

Yes, all artwork must be approved and signed off by the customer before it is manufactured and fitted. Any amendments after approval may be chargeable. All artwork designs remain the property of Signtech (Midlands) Ltd until an order is placed.

Q?Is the fitting of my business sign or vehicle graphics included?
A.

If you require installation of your signs and graphics, there will be a separate charge incorporated into your quote.

Q?How long does vehicle livery take?
A.

Vehicle livery normally takes around one working day. However, this is dependant on the size of the vehicle and the volume of graphics that need to be applied. If you have booked in your vehicle with us to be lettered, please bring it in around 8:30am – 9:00am. We will then contact you later on in the day to inform you that the vehicle is ready to collect.

Q?I would like to find out about having a sign/graphics made, what should I do next?
A.

Make contact with us via the website, phone or pop in to see us. We will discuss your needs, sizes, colours budget etc. and we will usually be able to give you a rough idea of the cost. If you are happy to proceed, will we then provide you with an initial proof if your sign/graphic requires one. We will also provide you with a firm quote and will ask you to confirm you are happy with us to proceed with the agreed layout. Once the signs/graphics are completed we will then contact you when it is ready to collect. We also offer postage options if you require them.

Q?What are your opening times?
A.

We are open Monday to Friday 8.30am – 5.00pm except for bank holidays.

Q?Do you offer parking?
A.

Yes, we have ample parking next to our premises.

Q?How much is a sign?
A.

The price of each sign varies as the cost of the different materials that your sign requires can differ. We can discuss with you your individual requirements to give you a quote that is tailored to your budget.

Q?How can I pay for my Sign/ Graphic?
A.

New customers will usually be asked to pay on collection. However you may be asked to pay a deposit before any work has commenced and this can be either in the form of cash, cheque, credit card or through a pro-forma invoice. If you plan on being a regular customer of ours, we can arrange for you to have an account with us. In most cases we will offer you a 30 day invoice account.

Q?Can I get my Signs/ Graphics delivered?
A.

Of course, we can offer next working day delivery via Interlink or through the Post Offices First Class post. This is dependant on the size of your order.

Q?How long do I have to wait for the sign or vehicle graphics after ordering?
A.

This is dependent on the availability of the materials and design approval. However it normally takes around 5-7 workings days. We will always discuss this with you at the time of ordering and will accommodate your needs wherever possible.